Return Policy

BayutStore Return Policy

Thank you for shopping at BayutStore. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing returns, replacements, and refunds. By making a purchase on our website, you agree to the terms of this policy.

Return Eligibility

Product Eligibility

At BayutStore, we ensure that the product received by the customer is in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a return and free replacement.

Timeframe

You must request a return within 3 days from the date of delivery. After this period, we are unable to process any return requests.

Return Process

Initiation

To initiate a return, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. In many cases, the issue may be with the usage of the product, and our team can guide you on how to fix the issue. If we determine that the product is indeed faulty, we will proceed with the return process as follows:

Option A:

We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging (Original Product Box and All Accessories) to our warehouse at the below address:

BayutStore Warehouse
Warehouse # 13, Plot # 4488,
Al Sajaa Industrial,
Sharjah, UAE

Within 2 working days of receipt of the incorrect, faulty, damaged, or broken product, we will ship the replacement to you free of charge.

Option B:

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick up and provide you with the replacement.

Refund Policy

We do not have a refund policy.

Important Note

Please note that we do not offer a return for "change of mind."

Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at:

  • Phone: 0506883791
  • WhatsApp: +971 56 143 6097
  • Mailing Address: Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah

Please retain your order information and any relevant documentation as it may be required to process your return request.

Thank you for your understanding and cooperation.

Best regards,

The BayutStore Team